BEFORE CALLING FOR SERVICE HERE Are A FEW THINGS TO CHECK

  1. Garage door won’t close with remote or wall station. This is probably the #1 garage door opener repair call. Here area couple things to check that might save you a service call.
    • Lights in garage door opener flash but won’t close – Flashing lights on the main unit on the ceiling is a quick indicator that your safety sensors at the bottom of your garage door may be blocked or misaligned. A quick check to see if the Yellow/Green or Red LED lights are “ON” in a solid colour state. If the Green or Red LED is flashing it is an indication that your sensor on that side is misaligned. To get the LED light back to a solid state may require you to swivel the sensor on its bracket till it come back on. Once aligned, tighten the fastener that holds the sensor and try the door. The Yellow LED sensor will stay on as long as it has power. If the Yellow LED is OFF, you will need to check the power connection in the back of the operator. Over time vibration can cause the wire connection to become loose.
    • The garage door closes and reverses before it closes completely but the lights don’t flash on the garage door opener – This is often a more difficult problem to pinpoint but commonly is caused by the “FORCE” adjustments or “SENSITIVITY
  2. You press the remote or wall button and the door and nothing happens. You can hear a humming sound but nothing is moving. This could be caused by a stripped or worn gear in your garage door opener. All major brands of garage door openers have some type of drive mechanism typically called a “gear” that is made of plastic. Over time this plastic gear can wear or strip. This causes the opener to have a hard time opening and closing the garage door. If this is your case, we can repair your garage door opener or install a new garage door opener should you wish. Cost of repair can be dictated by age and make of garage door opener

  3. You have pressed the remote or wall button and the door only lifts a few inches and stops. DO NOT continue to try and open the door with the garage door opener. The garage door opener is designed to do less than 10% of the work to lift the garage door. We recommend inspecting above your door and see if you have a broken torsion spring. A torsion spring is a helically wound steel wire to create a torsion spring that counter balances the weight of your garage door. If broken, it should be very evident and it appears to be resting on a shaft in two pieces. The torsion spring does 90% + of the work to raise and lower the garage door. A torsion spring repair is a common repair and should be entrusted to a professional like us. Identifying you have a broken spring can save you a more expensive repair if you continue to use the garage door opener with a broken spring.

  4. Your door opens on an angle or closes uneven. This could be caused by a lifting cable that has come off or has broken. We recommend not using the door as it could be unsafe to operate the door without both cables being taunt. If you continue to use the door you could risk serious injury or possible more damage to the garage door. Cables are one of the components required to counter balance the garage door to open and close. These cables are under tension and can cause serious injury if you don’t use caution around them. This is not a repair that is easily done and is highly recommend you call us for repairs.

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